Returns

Return Policy

At Charmante, we understand that sometimes a product may not meet your expectations or may not be the right fit for you. That's why we have a hassle-free returns policy in place to ensure your satisfaction. 

If you wish to return a product, please note that the original packaging must be intact and the product must have the tag attached. We are unable to accept any returns without the tag or if the tag has been removed. This policy ensures that we can maintain the quality and authenticity of our products.

We understand that purchasing internationally can be an exciting experience, but it also comes with its own set of considerations. We want to ensure that you have all the necessary information before making your international purchase.

US Orders:
We accept returns for US orders initiated online through your Charmante account within 7 days of delivery. Returns after this timeframe will not be accepted. Please note that a flat rate shipping fee will be charged for all returned orders.

If you need to initiate a return, follow these simple steps:

  1. If you have an account:
    • Log in to your account on charmanteofficial.com.
    • Go to your order history and select the order you want to return.
    • Click on the "Return items" button.
    • Fill out the return form and submit it.
  2. If you don't have an account:
    • Contact us via email at info@charmanteofficial.com to initiate a return.
International Orders:
We do not accept returns on international purchases due to the complexities of international shipping. Please review product details carefully before purchasing and contact customer support with any questions.
Customs and Shipping:
International orders may be subject to customs duties, taxes, and fees, which are the customer's responsibility. Shipping may take longer due to customs clearance.

Refund Process:
Once your return is received and inspected, we will issue a refund to the original payment method within 5-7 business days.

If you have any concerns, please contact our customer support team at info@charmanteofficial.com. Thank you for choosing Charmante.