FAQ
Charmante is a luxury brand dedicated to curating and offering finely crafted products that elevate personal style with elegance and sophistication. We transform everyday accessories into extraordinary expressions of individual style.
Tammy Flower is the first brand under Charmante, launched in 2021. Renowned in its country of origin, Tammy Flower is known for its unique designs, exceptional craftsmanship, and use of high-quality materials such as brass electroplated with rhodium and gold, and rhinestones.
Tammy Flower products feature high-quality materials, including brass electroplated with rhodium and gold, and sparkling rhinestones. These materials ensure each piece is both beautiful and durable.
- Avoid Chemicals: Keep away from perfume, makeup, detergents, and other chemicals.
- Keep Dry: Store in a dry place, preferably in a sealed bag or box.
- Prevent Scratches: Avoid contact with sharp objects.
- Clean Quickly: Rinse and clean immediately if exposed to chemicals.
- Long-term Storage: Remove the charm from your bag when not in use to prevent misshaping. Store in a sealed bag or box. Clean if oxidation occurs before using it again.
Our products are a blend of machine and handcrafted elements. This combination ensures high quality and meticulous attention to detail, although slight variations in color and assembly may occur due to the handmade components.
We accept returns for US orders initiated online through your Charmante account within 7 days of delivery. A flat rate shipping fee will be charged for all returned orders. We do not accept returns on international purchases due to the complexities of international shipping.
For pre-ordered items, shipping typically takes around 20 days. We will keep you updated on the status of your order. Please check the specific product details for any variations in shipping times.
If you receive a defective item, please contact our customer service team within 7 days of delivery to initiate an exchange. We do not resell returned products that are broken or scratched.
Yes, Tammy Flower brand products are protected by copyright and design patents. Please be cautious of counterfeits and imitations.
If you have any other questions or need further assistance, please contact our customer support team at info@charmanteofficial.com We are here to help!