How to send in your return
At Charmante, we understand that sometimes a product may not meet your expectations or may not be the right fit for you. That's why we have a hassle-free returns policy in place to ensure your satisfaction.
If you need to initiate a return, follow these simple steps:
- If you have an account:
- Log in to your account on charmanteofficial.com.
- Go to your order history and select the order you want to return.
- Click on the "Return items" button.
- Fill out the return form and submit it.
- If you don't have an account:
- Contact us via email at info@charmanteofficial.com to initiate a return.
Please note that for US orders, returns must be initiated online through your Charmante account within 7 days of delivery. Returns after this timeframe will not be accepted. A flat rate shipping fee will be charged for all returned orders.
For international orders, we do not accept returns due to the complexities of international shipping. We recommend reviewing product details carefully before purchasing and contacting our customer support team with any questions.
Once your return is received and inspected, we will issue a refund to the original payment method within 5-7 business days.
If you have any concerns or need further assistance, please don't hesitate to contact our customer support team at info@charmanteofficial.com. Thank you for choosing Charmante.